IBM Global Services Delivery Centre Polska Sp. z .o.o.

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Kategoria:
Internet / e-Commerce / Nowe Media
Lokalizacja:
woj. śląskie, 1
Data publikacji oferty:
2018-01-10
Data zakończenia oferty:
2018-02-10

UWAGA. Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Cloud Platform Operations Specialist

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Opis stanowiska pracy

Join IBM. Make an impact.

Experience new and diverse professional challenges. Take your career further with IBM’s Global Delivery Center. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Job description:

  • Ensure the stability, integrity, and efficient operation of our infrastructure by monitoring, maintaining, supporting, and optimizing our customer deployments and fulfillment operations
  • Interact with customers both through email, phone, and ticket tracking regarding questions on product usage.
  • Research and verify possible technical issues or bugs and resolve them for customers.
  • Write product documentation or knowledge base articles.
  • Monitor all incoming fulfillment operations and take action as necessary.
  • Ensure new releases and upgrades are functional and performant for our customers. By being involved in smoke testing and defect resolution.
  • The position may require working in round the clock shifts and on-call support

Skills:

  • 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
  • Understanding of ordering lifecycle on public cloud
  • Exposure to ITIL aligned teams (Incident Management)
  • Understanding of middleware
  • Understanding of Network concepts
  • Basic Administration of Windows and Linux
  • Proficient in communication
  • Understanding of User & Role Management

Additional Benefits:

  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Cinema for IBMers
  • Language classes
  • Summer camps for children