Elavon Financial Services Limited Sp. z o.o.

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Kategoria:
Human Resources / Zasoby ludzkie
Lokalizacja:
woj. mazowieckie, 1
Data publikacji oferty:
2018-01-13
Data zakończenia oferty:
2018-02-13

UWAGA. Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Operations Supervisor

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Opis stanowiska pracy

Job summary:

The Supervisor in Customer On-boarding Department is responsible for the day-to-day activity and personnel within customer on-boarding process. This includes planning, assigning, and directing daily workflow; monitoring and managing employee performance, and addressing escalated customer complaints and resolving problems. The position will also assist management in developing and maintaining departmental goals, as well as individual development, providing motivation and recognition to employees. The Supervisor will recruit, interview, and hire staff to build and maintain an effective and productive team. Oversees and ensures compliance with all policies and procedures.

Primary Responsibilities:

  • Supervises and monitors day to day operations to ensure timely decision making.
  • Ensures that customer on-boarding process and related internal and external customers inquiries all are handled effectively.
  • Evaluates individual and team performance against stated goals and objectives including providing monthly scorecards and annual review to each employee. Measures and reports individual and team performance to management.
  • Quality Assurance monitoring and delivering feedback to employee and management, if needed. This includes monthly one on one discussions and reporting.
  • Participates in weekly meetings with Leadership team to discuss performance issues, areas of opportunity, and makes suggestions to support and enhance on-boarding capabilities.
  • Administers scheduling, time off, payroll for the team. Maximizes individual productivity balance against quality of service.
  • Coordinates and executes employee training to process and service the function of On-boarding process.
  • Performs other duties as assigned.

Experience:

  • 3-5 years’ experience in financial operations environment
  • Previous experience in a call centre or other operations environment (highly preferred)
  • Previous experience leading or supervising a team, including hiring and performance management

Essential Skills:

  • Ability to make real time immediate decisions
  • Exceptional written, verbal, and interpersonal communication skills
  • Experience performing in a fast paced, dynamic environment
  • Strong analytical and problem solving skills and abilities
  • The ability to work in a team environment with strong attention to detail and follow-through
  • Strong time management skills; prioritize and complete duties according to deadlines
  • Ability to multitasking
  • Ability to lead in a team environment and work alongside staff as needed
  • Strong knowledge and ability with Microsoft Office Suite
  • Ability to work independently and with minimal supervision
  • Ability to drive change, innovative outlook and problem analysis skills

We offer:

  • Full time position, employment agreement;
  • Excellent package including:
    • Complex medical care,
    • Group insurance,
    • Multisport card,
    • Language classes;
  • Highly professional, multicultural environment and high standards of work;
  • Work in a dynamic team with a supportive inclusive culture and strong values;
  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
  • Interaction with Clients and Colleagues across the globe;
  • Good atmosphere at work and comfortable working environment;
  • Opportunity to participate in social and community projects.